Better Thinking, Together

Welcome to Spoken

Spoken Brand Narratives is a healthcare communications agency with a very different approach

We believe stories are the most powerful way to communicate ideas. With this in mind we talk to patients and healthcare professionals and we listen and then we weave their stories into a compelling narrative.

The narrative runs through everything we do. New launch creative campaigns. Key message development. Branding. Relaunches. Scientific publications. Thought-leader engagement. Websites. Logos.

To see how we do things differently, speak to us

Why We Do It

The Spoken Brand Narrative™ is the start of our relationship with you. It comes from our desire to build stronger brands through creating more engaging and consistent communications.

We believe the narrative is the best foundation to allow us to build you a meaningful and effective suite of communication materials.

When we apply our brand narrative, not only do we see successful brand uptake, but more importantly patients benefit by receiving the brands they need quickly. Rewarding for all involved.

A Different Approach to Traditional Agencies

How We Do It

At Spoken we believe a good story has the power to drive brand uptake. So we spend time with those who are going to use it, and then we build a brand narrative.

The Spoken Brand Narrative™

The narrative is a clear expression of your brand story. It drives the whole communications plan, aligning internal and external activities, and ensures consistency of message across all channels.

Our brand narrative is based on the latest research in decision-making behaviour. It builds communications that invites intuitive, feelings-based decision making, supported by rational facts, to influence behaviour change.

The Spoken Brand Narrative™ drives the communications plan

We always start by talking to healthcare professionals to gather insights into how they talk about your brand. And then we build a narrative that best makes others want to prescribe it.

What We Do

Spoken is a different kind of agency. We offer everything you need, from medical and brand communications to market research and training programmes. What makes us different is our narrative.

Our integrated teams are set up to ensure the narrative runs seamlessly through everything we do, whether it’s promotional creative work, scientific publications or thought-leader engagement.

This integrated approach means there is consistency across all brand activities, giving your brand a strong voice in the marketplace.

Developing a clear narrative can start at any time in the product lifecycle. It can be as easily applied to an established brand as to a pre-launch molecule.

Even if you have an effective narrative, we can still provide multidisciplinary support to deliver it more consistently and help influence your customers’ decision-making behaviour.

So if you want to change the trajectory of your brand, or you want to work with an agency that thinks differently, speak to us

Our People

Spoken is comprised of an integrated team of smart, free-thinking individuals.

Spoken people are a bit different. We thrive on understanding the true purpose of a brand and bringing that to life in the Spoken Brand Narrative™.

We operate differently to other agencies. Our teams are organised to be completely brand focused – they are formed of the best people to deliver a full programme of work for each brand.

Because we are not constrained by artificial inter-agency walls, we pull the right resource into each project as needed. This means work is seamlessly integrated across disciplines to ensure communications are always aligned to the narrative.

Our values

Our core values make it clear what we stand for and what we believe in. They are timeless and will not change on our journey to building the leading healthcare agency.


to maintain an environment of teamwork and growth


courage to do things differently to shape the future


from working in an environment where people matter


being reasonable and level-headed at all times

Our Clients

We are privileged to work with some of the world’s leading pharmaceutical companies.

For reasons of confidentiality we do not list them on our website. Our clients are some of the biggest and some of the smallest pharma companies in the world. They have brands that are generalist and brands that are specialist and even ultra-orphan. We have global, regional and local accounts, all over the world. To get a better feel for this and to be connected with our clients to get their view, speak to us

Get In Touch

All our work starts with a conversation. Start yours by getting in touch.

Bruce Ritchie

+44 (0) 7930 00 41 60


Our story is still unfolding and we’re always keen to hear from like-minded people who might want to join our team. Send a brief covering letter and your CV to

Where To Find Us

Metal Box Factory
30 Great Guildford Street
London, SE1 0HS
United Kingdom